Computer Services Centre

FACT is a pioneer in the industry for adopting information technology and has the unique distinction of having implemented IT enabled enterprise business systems way back in 1965 to meet the growing need for management information, engineering and commercial applications.  IT systems have since then been kept constantly upgraded so as to keep pace with the rapid technological advancements.

The latest in the chain of enhancements is the FACT>>FORWARD enterprise resource planning system (ERP) implemented in November, 2009 in-house core group along with implementation partners M/s SAP, the world leader in ERP segment.

FACT Computer Services Centre (CSC), the in-house IT department performed a key role in implementation of FACT>>FORWARD system including feasibility analysis, securing management approval, selecting/managing core group members from different functional groups, coordinating project management during project preparation, blueprinting, realization, final preparation and go-live.

CSC is equipped with around 25 numbers of centrally located virtualized servers for hosting SAP system and the corporate IT network, FACTNET, which encompasses around 600 connected PCs, a Citrix based virtual private network (VPN) that connects via Internet around 150 sales points spread across the 4 southern states, 2 Mbps leased line from CSC to FACT Cochin Division, 4 Mbps Internet leased line for hosting Citrix VPN, 64 Kbps leased lines from CSC to FACT Engineering Works & FACT offices in Willingdon Island and around 15 Km of optical fibre network that links FACT offices in Udyogamandal complex & nearby locations.

Functional modules of ERP system including FInance, COsting, Materials Management, Sales & Distribution, Production Planning, Quality Management, Plant Maintenance, Project Systems, Human Capital Management, Supplier Relationship Management are maintained by the in-house Centre of Excellence consisting of members from functional groups. Technical modules including Enterprise Portal, Business Intelligence and ABAP based custom software are maintained by the in-house IT team.

Besides functioning as a central hub for IT support in the organisation, CSC has an important role to play in ensuring compliance to enterprise wide standard, business rules and best practices, keep management abreast of fast paced technological changes and recommending timely enhancements of IT resources in the enterprise.

CSC is geared up to augment its infrastructure with state-of-the-art data centre, disaster recovery site, optic fibre network for FACT Cochin Division, access control system for sensitive areas, e-kiosks for extending enterprise portal to employee work-spots and to explore IT enabled sectors such as mobile computing, e-commerce/e-payment/payment gateway, B2B systems and so on.